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Lexington Law

3 out of 5

Lexington Law has long been a popular resource for people who don’t have time to repair their own credit. Lexington Law has been charged with illegal billing and deceptive marketing practices by the Consumer Financial Protection Bureau, raising serious questions about the Company’s business practices.

Effectiveness
3 out of 5
Price
3 out of 5
Reputation
2 out of 5
Support
4 out of 5

Pros

You're hiring a law firm

Extensive education tools

Multiple plan options

Cons

'C-' rating with BBB

Pending government lawsuit

Questionable business ethics

High plan costs

Lexington Law has been one of the largest and most popular credit repair companies for many years. In 2019 the Consumer Financial Protection Bureau sued Lexington Law for illegal billing and deceptive marketing practices, raising questions about the company’s integrity. Here’s what you need to know.

Lexington Law has long been a popular resource for people who have little knowledge of credit or don’t have time to repair their own credit. The Company advertises heavily and is well known online

That reputation has been shaken by a federal lawsuit making serious allegations about Lexington Law’s marketing practices and about billing practices that are widespread in the credit repair industry.

In this review, we’ll look at the pros and cons of Lexington Law.

Top Alternatives to Lexington Law

We selected 3 companies based on historical performance, value for money, customer reviews, and industry awards.

See Alternatives

Who Is Lexington Law?

Lexington Law began offering credit repair services in 1991. It is an actual law firm and operates as a dba for John C. Heath, Attorney at Law, PLLC.

Many credit repair companies have come and gone over the past 25 years, but Lexington Law has been a stalwart in the credit repair industry. However, that longevity doesn’t necessarily come with the best reputation. 

The Better Business Bureau (BBB) grades Lexington Law Firm a ‘C-‘ with over 700 complaints filed in the last three years. Complaints include overpromising on credit score gains, failure to get results, and overcharging for services. 

If you are considering a credit repair service you probably have one core question: Can Lexington Law remove late payments, collection accounts, repossessions, and inquiries from your credit report?

The true answer is, ‘maybe’. No credit repair company can guarantee that they can remove negative entries from your credit report and there is no way to compel a credit bureau to remove a negative entry from your credit report.  This success depends on each specific account and the circumstances around it. There are no assurances.

Does Lexington Law Work?

Lexington Law claims that it has removed over 80 million negative items from consumer credit reports since 2004. 

While that number is definitely impressive, you can do it yourself just as effectively with the help of articles like ‘How Can I Dispute a Credit Report Entry’.

Lexington Law BBB profile (March 2022)
Lexington Law Firm BBB ratings

Lexington Law sends intervention letters to creditors and challenges letters to credit agencies on behalf of their customers. Customers can take advantage of the following legal services in selected states:

  • General Litigation & Services
  • Child Custody
  • Bankruptcy
  • Divorce
  • Criminal Defense
  • Property & Water Rights
  • DUI Defense
  • Select Pro Bono Cases
Lexington Law website (March 2022)

What Makes Them Different?

Lexington Law’s education tools are some of the best offered in the credit repair industry.

They also address harassing communications from collections companies and creditors, which is a standard service offered by most credit repair companies.

The clout that comes with your credit repair company being a legitimate law firm, whether perceived or real, is definitely alluring to consumers.

2019 Lawsuit Against Lexington Law 

Lexington Law and CreditRepair.com are well known in the industry for aggressive marketing tactics. These companies are closely related entities, parts of a complex cluster of entities focused on credit repair services.

These companies include PGX Holdings, which owns Progrexion Marketing, Progrexion Teleservices, eFolks, and CreditRepair.com. Progrexion Marketing and Progrexion Teleservices provide marketing and other services to Heath PLLC, which does business as Lexington Law.

On May 2nd, 2019, the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against “PGX Holdings, Inc. (PGX Holdings), and its subsidiaries Progrexion Marketing, Inc. (Progrexion Marketing), Progrexion Teleservices, Inc. (Progrexion Teleservices), eFolks, LLC (eFolks), and CreditRepair.com, Inc. (CreditRepair.com), and John C. Heath, Attorney at Law, PLLC (Heath PLLC), d/b/a Lexington Law Firm or Lexington Law”.

Despite the complex corporate structure, these entities appear to be effectively part of the same enterprise. The complaint states that:

Heath PLLC is a law firm based in North Salt Lake, Utah that does business under the trade names Lexington Law Firm and Lexington Law. Heath PLLC has been associated with Progrexion, or its predecessors, and has licensed the trademark “Lexington Law” since at least 2004. Progrexion conducts most of Lexington Law’s core business operations, but Heath PLLC, operating as Lexington Law Firm, serves as the face of Lexington Law.

The CFPB clarifies that the technical separation of these companies does not exonerate one from the actions of the others.

The Progrexion Defendants operate as a common enterprise. They have
conducted the business practices described below through interconnected
companies that operate under common control, have common business functions, officers, employees, and office locations, and share advertising and marketing. Accordingly, an act by one entity constitutes an act by each entity comprising the common enterprise

The suit alleged that these companies were actively involved or complicit in deceptive and abusive practices perpetrated against their consumers. 

The CFPB alleges that Progrexion engaged or was complicit in deceptive and abusive marketing practices. One particularly disturbing allegation was the use of completely fictitious claims to lure customers into retaining credit repair services. The complaint states:

To generate credit repair sales, Defendants rely on a network of marketing
affiliates who advertise a variety of products and services, often related to
consumer credit products. As alleged below, Progrexion’s marketing affiliates have used deceptive, bait advertising to generate referrals to Lexington Law’s credit repair service. For example, one of Progrexion’s most productive marketing affiliates falsely advertised that it “guarantee[d] ANYONE a 0-3.5% Down Home Loan no matter how bad their Credit is when we start!” In reality, the affiliate did not provide any loans at all. Interested consumers were told that, to participate in the (non-existent) loan program, they had to sign up with Lexington Law. The Progrexion Defendants paid this marketing affiliate for each credit repair sale that resulted from its efforts, despite knowing that it engaged in deceptive practices.

Essentially, marketing affiliates offered credit services that did not exist and advised potential customers to retain Lexington Law to repair their credit in order to qualify for those services. Potential clients were directly transferred to Progrexion call centers.

These offers allegedly included a wide range of financial services:

Partners have used advertisements that included fake real estate ads, fake rent-to-own housing opportunities, fake relationships with lenders, false credit guarantees, and false and unsubstantiated statements about past consumer outcomes. The ads have also included false and unsubstantiated statements about consumers’ likelihood of success in obtaining products and services such as rent-to-own housing contracts, mortgages, or personal loans.

Marketing is a natural function of any company, but these claims raise serious questions about this company’s ethics and practices.

Smoking Gun E-Mails: Management Knew

Lexington Law executives and management staff exchanged multiple emails amongst themselves and the affiliate that indicate Lexington Law was involved in this scam or at the least knew of it and did nothing to stop it. 

In one instance, Lexington Law staff exchanged emails discussing how the affiliate’s script included promises that were clearly deceptive and contrary to CFPB rules. 

…in a July 2016 email, a Progrexion employee reported concerns to another Progrexion employee that certain… partners offering rent-to-own housing were making implicit guarantees that credit repair would result in consumers obtaining the rent-to-own housing advertised. The Progrexion employee suggested that this situation be handled by changing the scripting used… in order to “avoid our agents hearing those expectations. The logic being that it is easier to plead ignorance if you’re truly ignorant.”

Instead of demanding the affiliate to cease and desist, they tried to find a way for Lexington Law associates to not be on the phone with the affiliate when the client was illegally misled to specifically induce the client to sign up for Lexington Law’s credit repair services. 

The complaint also alleged that marketing personnel strongly implied that Lexington Law could remove even legitimate items from the credit reports of clients.

Illegal Billing Practices

The complaint also alleges that Lexington Law charges up-front fees, a violation of the Telemarketing Sales Rule.

The Telemarketing Sales Rule states that “the company may not request or receive fees until it has provided you with a credit report generated more than six months after the promised results that shows the results”.

Note that this rule only applies to companies that use telemarketing as defined by the Telemarketing Sales Rule.

Both telemarketing and advance billing are widespread practices in the credit repair industry, though not all companies use them. It is possible that the CFPB focused on the largest and most visible credit repair firm in order to deliver the point that this practice is illegal.

Are They Guilty?

This case has yet to be settled, but the allegations are serious and very detailed. They cast doubt on the business ethics of the companies involved. If a company uses unethical practices in one part of their business, would you trust them to conduct any part of their business ethically?

While Lexington Law and CreditRepair.com have gotten results for some clients, these allegations suggest that they may not be trustworthy partners.

👉 There are many more very troubling and unethical business practices alleged in the 48-page complaint which you can read for yourself here.

What Does Lexington Law Credit Repair Services Cover?

Lexington Law works with their customers to ensure that their credit reports only contain fairly reported, accurate, and fully substantiated records. 

They will work with the client to identify questionable records and then dispute or repair negative reports in their credit file.

They do this by offering three levels of service plans:

Lexington Law service plans

Concord Standard Service

The Concord Standard Service is the bargain basement plan that includes bureau challenges and creditor interventions. 

Lexington Law will send letters to the three major credit bureaus and your creditors on your behalf with the goal of having negative records removed. 

This is the most affordable plan.

Concord Premier Service

With the Concord Premier Service, you will receive everything included in the Concord Standard plan and some other services. 

By bumping up to the Concord Premier plan you gain access to InquiryAssist, Score Analysis, ReportWatch, and Credit Alerts. 

These services will help monitor your credit reports and better understand your credit score. 

👉 Keep in mind that many of these same services offered in this plan can usually be accessed for free from your existing tradeline providers or free credit score sites. 

Premier Plus Service

The Premier Plus Service plan is the Cadillac of Lexington Law’s product offerings. 

With this plan, you can really get the firepower of the law firm behind you.

In addition to everything included in the Concord Standard and Premier plans, they will send cease and desist letters to aggressive collection companies on your behalf.

Remember that you can send your own cease-and-desist letters.

The Premier Plus Service also includes a better credit monitoring service that includes identity theft protection and fraud monitoring.

Can Lexington Law Remove Unpaid Collections?

Lexington Law can help you remove unpaid collections from your credit report only when the information reported is inaccurate and can’t be verified. Valid and verified entries cannot be removed from your credit report.

What Does Lexington Law NOT Cover?

They will not (or should not) promise that you will see positive results and cannot guarantee that your credit score will improve. 

The Fair Credit Reporting Act has specific statutes and provisions that do not allow credit repair companies to mislead or exaggerate to prospective consumers. 

☝️ Because of the guidelines laid out by the CROA, no credit repair company can guarantee the fixing of bad credit. They can, however, guarantee that they will return your money if they fail to improve your credit, as long as they fully disclose any limitations or restrictions on the guarantee. A money-back guarantee is not a promise that your credit will improve. It’s an indication that a company selects its clients carefully and works only with clients they truly believe they can help.

How Much Does Lexington Law Cost?

The first step is to select one of the three credit repair service plans offered.

They charge an initial start-up fee of $6.99 that is used to purchase a copy of your TransUnion credit report, with services beginning a few days later.

Or you can choose “QuickStart my Case” for $14.99 and have your credit repair process start almost immediately. 

The three service plans offered progressively get more expensive as you elect to have more services provided.

PlanInitial FeeMonthly Cost
Concord Standard Service$6.99$99.95
Concord Premium Service$6.99$119.95
Premium Plus Service$6.99$139.95

What To Expect After You Sign Up

After you sign up, you will receive your credit reports electronically at your designated email address, along with a copy in the mail. 

Lexington Law does not accept faxes, and you will need to send your credit report to them by email or mail. 

Lexington Law Mailing Address:
360 N Cutler Dr
North Salt Lake, UT 84054

Once they receive your credit report, they will enter all negative items into the Case Valet program for you to review.

The next step will be for you to provide details on how each negative report affected your credit or identify records with a possible inaccuracy.

💡 Lexington Law credit repair specialists will be able to start helping you as soon as you fax or email your credit reports and identify questionable records in Case Valet.

Five to ten business days after you complete your detailed examination of the negative items they will determine the best strategy for your account.

They then will prepare necessary intervention letters for your creditors and challenge letters to the credit bureaus.

You will regularly receive updated credit reports from the big three credit agencies.

How Long Does Lexington Law Take?

Lexington Law does not state how long their services take because the recovery time differs for everyone. According to customer reviews, some people saw improvements in as little as 90 days while others did not see any results even after 6 or more months.

Here’s a general idea of how long it takes to repair your credit after a financial setback:

EventAverage credit score recovery time*
Bankruptcy6+ years
Home foreclosure3 years
Missed/defaulted payment18 months
Late mortgage payment (30 to 90 days)9 months
Closing credit card account3 months
Maxed credit card account3 months
Applying for credit3 months

*These are no guarantees. The numbers are rough estimates.

Lexington Law Contact Information

Lexington Law has offices and professional legal affiliations in many locations around the U.S. 

Here is a list of all of Lexington Law Firm’s locations, phone numbers, and addresses.

StateCityPhone NumberAddress
ALBirmingham(833) 792-60002100 South Bridge Parkway, Suite 650, Birmingham, AL 35209
AZPhoenix(919) 568-3835US Airways Center, 201 E Jefferson St, Phoenix, AZ 85004
AZPhoenix(833) 333-75662133 W Peoria Ave, Phoenix, AZ 85029
AZPhoenix(844) 236-502420620 N 19th Ave, Phoenix, AZ 85027
AZTucson(833) 333-8077203 W Cushing St, Tucson, AZ 85701
CALos Angeles(919) 568-38324550 W Pico Blvd, Los Angeles, CA 90019
CASan Diego(919) 568-3838969 Ninth Ave, San Diego, CA 92101
CODenver(919) 568-38492540 Holly St, Denver, CO 80207
FLJacksonville(919) 568-38422199-2031, Clemson Rd, Jacksonville, FL 32217
FLJacksonville(833) 333-7466111 N Julia St, Jacksonville, FL 32202
IDIdaho Falls(833) 792-90001935 International Way, Idaho Falls, ID 83402
ILMundelein(833) 791-600024370 West Old Oak Dr, Mundelein, IL 60060
INIndianapolis(919) 568-38472998-2900, Boulevard Pl, Indianapolis, IN 46208
KSOverland Park(833) 791-40007015 College Blvd Suite 375, Overland Park, KS 66211
LAGretna(833) 791-7000401 Whitney Ave Suite 126, Gretna, LA 70056
LANew Orleans(800) 768-23053520 General De Gaulle Dr #1035, New Orleans, LA 70114
MABoston(919) 573-847298-50 Turner St, Boston, MA 02135
MIWarren(919) 568-382925879 Hoover Rd, Warren, MI 48089
MISterling Heights(919) 568-383037399, 37201 Maas Dr, Sterling Heights, MI 48312
MIWaterford Twp(833) 333-72662745 Pontiac Lake Rd, Waterford Twp, MI 48328
MSJackson(833) 333-8177234 E Capitol St, Jackson, MS 39201
NYNew York(833) 336-0339225 Broadway #3800, New York, NY 10007
NCCharlotte(919) 568-38462399-2301, Warburton Rd, Charlotte, NC 28211
OHColumbus(919) 568-38453462-3614, Greenwich St, Columbus, OH 43224
OKOklahoma City(833) 792-70007725 W Reno Ave #370, Oklahoma City, OK 73127
PAPhiladelphia(919) 568-38361501-1599, N Woodstock St, Philadelphia, PA 19121
PAPittsburgh(833) 792-3000437 Grant St Suite 1240, Pittsburgh, PA 15219
SCBluffton(833) 333-8377181 Bluffton Rd Suite F-202, Bluffton, SC 29910
TNNashville(919) 573-9217666 Alley, Nashville, TN 37212
TXEl Paso(844) 236-5024Union Bldg East, El Paso, TX 79902
TXHouston(919) 568-383410100, 10148 Sangerbrook Dr, Houston, TX 77038
UTNorth Salt Lake(833) 333-7977360 N Cutler Dr, North Salt Lake, UT 84054
VAStafford(919) 568-383159 Quarry Rd, Stafford, VA 22554

How Do I Cancel Lexington Law Membership Online

Unfortunately, there is no way to cancel Lexington Law services online.

I know this news is frustrating since most of us would prefer to click a couple of cancel buttons and fill out a quick feedback form. 

The only way to cancel your membership with Lexington Law is to contact them by phone at:  (800) 341-8441 between the hours of 7 a.m. – 7 p.m. (MST) Monday – Friday. 

I have seen Lexington Law BBB responses to complaints that seem to indicate that you may also be able to cancel by email. 

Lexington representatives refer to cancellations received by email in their responses to BBB complaints.

In any case, make sure that you receive confirmation of your cancellation in writing.  

👉 Keep in mind that once you cancel they will bill you one final time on your monthly billing date because they charge for services after they are completed. 

Lexington Law Alternatives

Understandably with everything going on with Lexington Law, you may want to consider another credit repair company.

Credit Saint received the best reviews of any company we looked at. They have been in business since 2004 and have an attorney as their founder. Read our review of Credit Saint to see why it’s our top pick.

Other companies we recommend are:

Credit Saint and The Credit Pros have an A+ from the Better Business Bureau and offer competitive pricing with unlimited disputes.